Delivery

Orders are delivered by Posti or another carrier available at checkout. Delivery options and charges are shown before you confirm your order.

We aim to dispatch ready-to-ship online shop items within 1–3 business days. Please allow a few extra days for bouquets made or finished by hand.

You may also collect your online order from our boutique during opening hours once you have received confirmation that it is ready.

Returns

Ready-made products purchased from our online shop may be returned within 14 days of receipt. Items must be unused, in their original condition and suitable for resale.

To request a return or cancellation, sign in to your customer account. For returns by post, an €8 postage and handling fee will be deducted from the refund. This fee does not apply to items returned directly to our boutique.

Original delivery charges are non-refundable. Refunds are made to the original payment method once the return has been received and inspected.

Natural variations

Our flowers and plants are carefully assembled by hand, and individual stems may occasionally be in limited supply. We reserve the right to replace an individual item with a similar flower or plant that complements the arrangement. A comparable substitute or the small variations inherent in a hand-tied bouquet do not entitle the customer to a price reduction or other compensation.

Made-to-order pieces

Made-to-order items, including customised bouquets and boutonnieres, cannot be returned. If you have a question about your arrangement or would like to discuss a change, please contact us and we will be happy to find a suitable solution together.

Uncollected parcels

A parcel that is not collected is not considered a return or cancellation. We reserve the right to charge any delivery costs incurred.